A home secretary performs administrative tasks for individuals or businesses. They handle calls, emails, website updates, and schedule meetings. Qualifications vary, but good typing and customer service skills are important. Some clients may require second language skills.
A home secretary performs a variety of administrative tasks for another person or business entity. Some companies offer secretarial services from home and these companies employ a large number of experienced secretaries or administrators on a contractual basis. Other home secretary jobs are self-employed who are not affiliated with secretarial companies.
Typically, a home secretary answers calls and handles customer issues on behalf of a customer. The customer can have their phone line routed to the secretary’s home line, but in other cases, the customer provides customers with the secretary’s own number. Like any administrative assistant, a secretary at home must receive messages and forward important calls to the client. Typically, the client contacts the secretary throughout the day and provides instructions detailing which clients to refer and times of day when the client cannot be contacted.
Local secretaries also accept and respond to emails on behalf of a client. As with phone calls, urgent emails can be passed directly to the customer, while less important messages can be saved and responded to later. Some clients may arrange conference calls with the secretary, during which the client will dictate the emails that the secretary must compose and send to clients. In addition, a secretary at home may also need to compose and send letters on behalf of a client.
Some small businesses also require secretaries to handle administrative tasks related to company websites. The customer usually hires a programmer to set up the site, but the secretary may receive login information and ask them to update the site information daily or weekly. When a company organizes a promotion, the secretary may have to post details of the promotion on the company’s website, in addition to composing and sending promotional emails.
Small business owners often need to arrange face-to-face meetings with customers to negotiate sales and service contracts. In many cases, a home secretary can arrange these meetings by contacting business partners and prospects. Typically, secretaries have access to the client’s online calendar or planner so that the secretary can record details of these meetings.
Qualifications for a home secretary vary based on the client’s needs. Generally, a secretary should have good typing and customer service skills. Some companies that hire secretaries require that the workers they hire have undergone some form of vocational training at secretarial colleges or training schools. Clients dealing with foreign clients may require domestic secretaries to work to have second language skills.
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