The knowledge management cycle involves capturing, processing, and distributing knowledge within an organization, including from external sources. Proper archiving and designated personnel are important for effective knowledge capture, while a knowledge manager can direct relevant information to where it is needed. Feedback updates and refreshes the knowledge file.
The knowledge management cycle describes the way in which knowledge is captured, processed and distributed in an organization. Knowledge can be captured from sources that create it within the company or from external sources. This knowledge is then processed within the organization and distributed to the relevant people or departments who need to use it. The cycle is completed by feedback that serves to update the knowledge stored in the organization.
Capturing the resulting knowledge of an organization requires an overview of the points at which knowledge is being created. Knowledge can come from departmental research, from reviews or audits of systems and processes, from sales and marketing experience, or through customer feedback or open innovation. Knowledge can also come from external sources, such as new products and processes purchased from suppliers, reports compiled by consultants, peer-reviewed journals, conferences and seminars.
Knowledge should be captured by appropriate software systems or other reporting systems or collected by designated personnel. Capturing relevant knowledge as it emerges in an organization is often one of the weaknesses of the knowledge management cycle. Work done for clients or clients can be shelved and shelved without thinking about its relevance to future projects. Proper archiving of actionable knowledge is typically not the first priority of staff working under pressure to meet customer needs within a strict timeframe. Instead, knowledge capture and information gathering should generally be encouraged by designated knowledge management personnel.
The next stage of the knowledge management cycle involves processing and distributing information to the points where it is needed. In some cases, personnel involved in a specific task can access the relevant file and benefit from the knowledge stored in the organization. Knowledge distribution also needs to be conducted by personnel such as a knowledge manager who is aware of the organization’s activities and can direct relevant information to the activities where it is useful when it is needed.
As a result of the feedback, the knowledge file is updated and refreshed. Feedback and experience of a product or process can lead to changes in design or production. Marketing methods and techniques may change as sales statistics and market research results are considered by the organization. Through the knowledge management cycle, technological innovations are developed, although research or open innovation and products are modified as a result of external input from journals and conferences on competing technologies.
Asset Smart.
Protect your devices with Threat Protection by NordVPN
