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The knowledge management cycle involves acquiring, processing, and distributing knowledge within an organization, including capturing knowledge from internal and external sources, processing and distributing it, and updating the knowledge repository through feedback. Proper storage of useful knowledge can be a challenge, but designated knowledge management personnel can encourage knowledge acquisition and information gathering.
The knowledge management cycle describes how knowledge is acquired, processed and distributed in an organization. Knowledge can be acquired from sources that create it within the company or from external sources. This knowledge is then processed within the organization and distributed to the relevant people or departments who need to use it. The cycle is completed by feedback which serves to update the knowledge stored within the organization.
Capturing the knowledge that arises within an organization requires an overview of where knowledge is created. Knowledge can arise in a research department, from system and process reviews or audits, from sales and marketing experience, or through customer feedback or open innovation. Knowledge can also come from external sources such as new products and processes purchased from suppliers, reports compiled by consultants, trade journals, conferences and seminars.
The knowledge must be acquired from appropriate software systems or other reporting systems or collected by designated personnel. Capturing relevant knowledge as it exists in an organization is often one of the pain points in the knowledge management cycle. Work done for clients or clients can be archived and archived without thinking about its relevance to future projects. Proper storage of useful knowledge is not normally the first priority of staff working under pressure to meet customer needs within a strict deadline. Instead, knowledge acquisition and information gathering usually need to be encouraged by designated knowledge management personnel.
The next stage in the knowledge management cycle involves processing and distributing information where it is needed. In some cases, personnel engaged in a certain activity can access the relevant repository and benefit from the knowledge stored within the organisation. Knowledge distribution also needs to be staff driven, such as a knowledge manager who is aware of activities within the organization and can direct relevant information to the activities where it is useful when it is needed.
As a result of the feedback, the knowledge repository is updated and renewed. Feedback and experience of a product or process can lead to changes in design or manufacturing. Marketing methods and techniques can be changed as sales statistics and market research results are taken into account by the organization. Through the knowledge management cycle, technological innovations are developed although research or open innovation and products are modified as a result of external information from competing technology journals and conferences.
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