KPO involves outsourcing research and analysis services to help professionals make informed decisions. KPO consultants can perform various roles, including communicating with clients, analyzing intelligence, and helping clients find KPO companies or workers. They may also serve as recruiters.
The Knowledge Process Outsourcing (KPO) industry includes all services contracted to perform research and analysis that enable professionals to make informed decisions. For example, a legal professional might hire a KPO firm to conduct research that would allow them to compose a contract for a client. A KPO consultant is any professional who performs KPO consulting work for a client company or a professional who specializes in helping client companies find KPO workers who can complete tasks for them.
When a KPO consultant performs outsourced work for a client, their job largely depends on their role and status in an organization. For example, a KPO executive consultant might be responsible for communicating directly with client company contacts. He can also determine what types of services your KPO organization provides and have the final say on issues related to cost, technology and practices used in your business.
Some KPO professionals analyze the intelligence and report back to clients with recommended actions and strategies. When this is the case, a KPO consultant will often meet with clients prior to conducting the analysis to determine what solutions they are looking for. KPO consultants overseas can communicate with clients online or over the phone. A KPO consultant composes a report in which he or she provides conclusions and explains how he or she arrived at those conclusions.
It is also possible that a KPO consultant might describe a professional who is responsible for helping clients find KPO companies to hire. For example, a client might meet with a KPO consultant and present him with several problems or potential projects. A consultant can set up a client with KPO employees that he has used before and with whom he is sure he can perform well. This type of consultant can serve as an intermediary between a client company and a KPO company, allowing the client to feel secure that they are outsourcing to a company that adheres to certain standards and guidelines.
A KPO consultant can also work as a recruiter. When this is the case, he will be able to receive and read resumes and choose workers who he believes are valuable KPO professionals. In some respects, a consultant may also visit prestigious schools to find promising professionals.
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