A loss prevention consultant helps companies prevent loss of profits due to theft, employee misconduct, and product loss. They offer services such as mystery shopping, investigating incidents of theft, conducting employee interrogations, and improving efficiency. Smaller companies hire consultants to provide these services as they cannot afford full-time loss prevention employees.
A loss prevention consultant is a person who works with one or more companies to provide assessment and assistance with various loss prevention issues. These consultants use procedures that can include anything from mystery shopping and background checks on potential employees to investigating incidents of theft and conducting employee interrogations. While large companies and large companies typically hire loss prevention associates and have employees who work full-time in loss prevention, smaller companies often cannot afford full-time salaries for loss prevention. A loss prevention consultant typically works with these types of companies to provide the protection and services of a loss prevention department without the need for ongoing, full-time pay.
The methods used and services provided by a loss prevention consultant will typically vary from company to company and are based on the needs of the company looking to hire a consultant. Loss prevention is a part of the business that focuses on preventing a loss of profits due to theft, customer dissatisfaction, internal employee misconduct, and product loss. This is also often associated with shrinkage within the company, and large companies often hire employees who specialize in loss prevention. Smaller companies often cannot afford these types of employees and therefore a loss prevention consultant may be hired to provide these services.
There are a variety of services that can be offered by a loss prevention consultant, although in general they tend to focus on reducing shrinkage and ensuring client satisfaction. Mystery shopper programs are a very common and popular method of evaluating employee performance on their jobs and interacting with customers. These programs use a loss prevention consultant who appears to be a customer, but who actually seeks to verify that employees are meeting various job criteria, such as providing friendly service, asking certain types of questions, and behaving appropriately with customers.
A loss prevention consultant may also be brought into the store by management to investigate incidents of theft. This can involve external theft or employee theft and can include viewing surveillance materials and walking around a store to find areas that potential thieves can use to escape detection by management or employees. Consultants can also run background checks, and many companies hire consultants who are licensed private investigators. A loss prevention consultant can also look for opportunities to improve efficiency within a company, as well as find and eliminate dangerous environmental factors in a workplace that could create possibilities for lawsuits.
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