A nurse liaison acts as a link between patients and medical staff, assessing patient needs, coordinating appointments, and communicating with healthcare professionals. They also handle paperwork and insurance verification. Communication skills, medical knowledge, and nursing experience are required for the job.
A nurse liaison works as a type of go-between, providing a connection between patients and staff at a medical institution. In this position, a nursing liaison typically assesses patients and helps assess their needs, communicates with other members of the healthcare team, answers questions from patients and their families, and helps coordinate appointments, tests, and treatments. In many cases, a nurse liaison also has the job of filling out paperwork related to patient care and verifying that the patient has health insurance that covers the procedures they are scheduled for. These types of healthcare professionals may work not only in hospitals and other intensive care units, but also in hospices and long-term care facilities.
A large part of a nursing liaison’s job is patient assessment. For example, a nursing liaison may make an initial assessment of a patient’s condition and review pertinent medical records to determine whether the patient should be admitted. As part of the admission process, a person with this title may also assess a patient’s health insurance or ability to pay, in an effort to ensure that the care received is financially covered. This type of nurse may also review a patient’s records to help determine whether or not the patient is ready for discharge.
Communications are also part of a nursing liaison’s job description. A person with this title can answer questions and listen to the concerns of patients and their families. It can also serve as an intermediary for communication between various healthcare professionals. For example, it can facilitate communications between physicians, surgeons, nurses, health technicians, and other healthcare professionals who play a role in a patient’s care. In addition, it can help with communication between admissions and dismissal representatives as well as case managers.
To become a nursing liaison, a person generally needs above-average communication skills, computer proficiency, and knowledge of a variety of medical conditions, procedures, and treatments. In most cases, a person who wants to qualify for this job will need to become a registered or licensed practical nurse, and some employers may prefer job applicants with a bachelor’s degree in nursing. Many employers also give preference to nursing liaison candidates with experience in healthcare. For example, one or two years of nursing experience may be preferable, and sales or management experience may also make a person an especially attractive job candidate.
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