Police dispatchers answer emergency and non-emergency calls, gather information, and direct officers to crime and accident scenes. They transcribe information into a computer system and must be familiar with the city layout. A high school diploma is required, and on-the-job training is provided.
A police dispatcher is responsible for answering emergency and non-emergency telephone calls at a police station. He or she records information from callers and directs officers to crime and accident scenes. A dispatcher also helps people who come into the station with information about criminals, threats and suspicious activity. By gathering the details of a situation, the dispatcher ensures that emergency responders are fully prepared to handle the incident at hand. A calm, logical demeanor and excellent communication skills are required to get the job done efficiently.
When a request for police assistance arrives, the agent answers the phone and tries to gather as much information as possible from the caller. He or she gets the address of the incident and asks about what happened. The police officer determines the urgency of the call and contacts the appropriate responders by telephone or radio. He or she usually tries to stay on the line with the caller while the police move to the scene of the accident or crime. Using clear and calm language, the attendant tries to reassure the caller and help him overcome the situation.
During the call, the police dispatcher transcribes the information into a computer system so that official reports can be made. Typing skills and computer proficiency are important to ensure that data is entered as quickly and accurately as possible. Additionally, a police dispatcher must be familiar with the city layout and patrol officers’ routes so that responders can efficiently find their way to their destinations.
Police dispatchers take on additional duties when not answering calls. They usually work desks at the station, typing official statements, keeping general office records, and helping people file criminal complaints or charges. Many dispatchers are also responsible for recording and retrieving information about prisoners, such as past charges, mug shots, and fingerprint records.
A high school diploma is usually the minimum requirement to become a police dispatcher. Most employers require applicants to pass drug and background checks to ensure they are responsible and capable of performing important job duties. A new police dispatcher receives hands-on training from experienced professionals to learn how to use the phone and computer systems correctly. An individual who excels at their job may be able to obtain a supervisory position at a police department or emergency response center.
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