A postmaster manages a regional or national post office, overseeing employee schedules, training, and customer service. They also ensure legal compliance, represent the post office in meetings with government officials, and may be required to testify in court cases. Experience and managerial skills are necessary, and requirements vary by country.
A postmaster manages a regional post office or post office. The head of an entire national postal system is generally known as the Postmaster General, to differentiate between this and other management positions in the postal service. This job may involve completing a variety of managerial tasks, as well as addressing legal compliance issues at the post office and dealing with government agencies that may interact with the postal service. To become a postmaster, it is usually necessary for a person to pass an exam and work in the ranks.
On a day-to-day basis, the postmaster can set employee schedules, moderate disputes, oversee training, and organize the workplace. This job keeps the post office running smoothly behind the scenes and provides the opportunity to check regulatory compliance. When laws are updated or changed, this member of staff is responsible for bringing Posts into compliance with the changed legislation and ensuring that all personnel are familiar with the relevant laws.
Customer service is also part of the job, although postmasters may not work directly at the counter. They can help with complaints about lost or stolen mail, unsolicited advertising, and other matters. Postmasters can set and oversee policies for mailboxes, general delivery mail, and other customer service needs that may arise. When a customer has a complaint about an employee or carrier, that person can be the team member who listens to the issue and works on a resolution.
Labor disputes can arise in this scenario, and the post office can be on the front lines of the dispute while a resolution is in progress. This team member also represents the post office in meetings with government officials. When law enforcement agencies need assistance from the post office, the post office manager is their contact and any questions about policy and procedure that may arise in a court case may require a postmaster to testify. The work may also include public outreach and education about the services available at the post office and how to access them.
Working in this field requires experience, managerial skills and comfort with people. In some countries, a diploma is required to work as a postmaster, and in others, a satisfactory performance on an exam coupled with a strong career record is sufficient. People who are interested in this career can look at job listings to see what types of requirements they list, as this information can be useful for career planning.
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