Reservationists are important for businesses that require advance notice of visits. They must have good customer service skills, be efficient at scheduling, and have a broad skill set. They should also be knowledgeable about the business and services offered, and may need to remember preferences of regular customers. Upselling is also a task in some positions, but it is important not to pressure customers.
A reservist is a critical part of any workplace where advance notice of visits is required. Hotels, travel agencies, spas and restaurants are all types of companies where a reservationist can find employment. There are several important skills for a receptionist, but first and foremost they must be good customer service representatives.
In many jobs, a reservist’s duties are subsumed under other duties, such as secretarial work or greeting. Many reservists have a broad skill set thanks to the large market for this type of work. When applying for a job in this industry, it can be wise to have a resume that contains skills that are relevant but not necessarily needed for the position. This will let the employer know that a job seeker can be of use in other capacities as well.
Reservationists must have the ability to schedule things efficiently. In most jobs, the primary duty will be talking to customers and arranging for them to visit. It is extremely important to avoid double booking or overbooking resources as this can create a bad image for the workplace and reflect poorly on the reservist. Most jobs involving reservations have software that enters the data instantly and can alert you to a reservation problem, but this method is not always foolproof and should be double-checked to avoid problems.
The customer service aspects of this type of work allow reservists to be a wealth of information and help the customer. Reservationists may need to discuss special rates and packages with customers and have general information about the business and services offered. Even having pertinent information like parking available nearby or good local businesses can be helpful when dealing with customers.
Some companies want reservations to have an excellent memory for regular or VIP customers. Remembering the preferences and whims of these A-list customers can go a long way toward enhancing your visit and can help score points with employers. Consider keeping a file on any regular customers so your favorite room, table, or stylist can be reserved for them.
Another task in some positions is called upselling. Businesses generally hope to make as much money as possible from customers; therefore, it is often up to the receptionist to promote lucrative deals and more expensive services. It is important not to pressure the customer by selling more, or making them feel uncomfortable or only desirable if they are rich. Tell them about the advantages of more expensive goods or services, but remember it’s their money they choose to spend.
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