A retail store requires a means of receiving payment and distributing change, usually through cash registers operated by retail cashiers who must know how to accept different payment methods, handle returns, and follow opening and closing procedures. Some cashiers also work on the sales floor, which can affect their sales quotas.
A place that sells goods is called a retail store, and in each of these places there must be a means of receiving money and distributing change. Most of these stores have cash registers and other means of accepting payment. A person who operates one of these registers is called a retail cashier.
Sometimes a person is hired at a retail store to be a retail cashier only. This would mean that the job would be to help customers at the point of sale, when they want to pay for their goods and leave the shop. In this position, cashiers are expected to know several things.
The basic knowledge that a retail cashier must acquire includes knowing how to accept cash and make the appropriate change. Some cash registers list the amount of change that must be provided and others depend on the cashier to count from the total received. Since there are various payment methods, even the retail cashier is likely to need to know the protocol for accepting checks, how to handle ATM/credit teller machines, and how to properly place each sale. The latter could be a simple matter of using a device connected to the register that records the price, or it can mean manually entering the price of the device. Each cash register may also be different, and the cashier will need training on the specific register’s operating details.
The retail cashier may also be responsible for removing cash registers from the books at certain times. They may have to get more change or take the cash register to a manager to get counted. Registries may also require closing and opening procedures, which cashiers will need to know about so they can safely leave their station and not leave money exposed.
One thing some cashiers know how to do is take returns. In some stores, only employees of a specific level are allowed to do this, which can reduce some forms of employee theft. Other stores allow all cashiers to handle a return, as long as instructions are followed. Where this is not permitted, a supervisor must carry out the return, usually with a special key in the procedure, or observe the return as it is in progress.
Many people who have a retail cashier position also work on the floor. This is especially true in places like clothing stores. The person will only checkout when they make a sale or if the store suddenly becomes busy. When all employees are required to do this, management needs to train them, and given more cashiers, more concerns about employee theft can arise. Key entry procedures are often used for returns to reduce certain types of employee access.
While dual-duty salesperson/cashier can be more enjoyable work, it can also be slightly to the employee’s disadvantage. If people have sales quotas to meet and routinely get stuck behind a log, they may fail to meet their quotas and could be viewed as a disappointing employee by a company. If this scenario happens on a regular basis, registering cash hours is a good way to show the business how often a person fails to act in a sales capacity, although people submitting this information should do so in a respectful manner.
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