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Security technicians install and repair security systems, assess customer needs, recommend relevant systems, install and demonstrate system use, and repair systems. They require a high school diploma and certification in various types of security systems. The job involves travel and working with companies and landlords.
A security technician’s job is to install or repair various security systems such as surveillance cameras and fire alarms. This career often involves significant travel and may involve working with companies and landlords. In most cases, becoming a security technician involves obtaining a high school diploma or equivalent and certification in various types of security systems. Some common job duties include assessing customer needs, recommending relevant security systems, installing security systems, demonstrating system use, and repairing security systems.
Assessing a customer’s individual needs is usually the first step in every assignment. To do this, a security technician usually follows up with a salesperson to determine the exact type of security system the customer needs. If he is dealing with a homeowner, an assessment is likely to be brief and usually involve only one type of security system. When dealing with a company, it can take more time and sometimes involve multiple types of security systems.
After an initial assessment, a security technician will make a recommendation on which type of security system would be best for your client. For example, if a company is interested in surveillance cameras, they can show the customer what options are available. Along with that, he usually explains the features and prices of each option. Once the customer has made a choice, they provide a rough estimate of product and installation costs. This aspect of the job requires a security technician to have an in-depth knowledge of their company’s products and excellent communication skills.
Once an agreement has been reached between a customer and a security technician, the installation process begins. At that time, he will acquire all the necessary materials and install them in an owner’s home or business facility. For a security system only, this process can usually be accomplished within a few hours. If the installation includes multiple systems, the process can take significantly longer.
After installation is complete, it is usually necessary to have a security technician demonstrate how to use each system. This typically involves reviewing the owner’s manual and giving a quick look at the system’s features. To avoid confusion, it is essential that a security technician has extensive knowledge of each product.
Also, sometimes an individual will need to perform security system repairs. No matter the quality of the product, breakdowns or problems will inevitably arise. When they do, a security technician visits a workplace or home and restores the system back to normal operation.
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