A service work order is a formal document that requests services and provides details about the problem and necessary services. It may include urgency and authorization information and can be used to assign technicians and track progress. It can also serve as documentation in case of disputes.
A service work order is a request for services on a formal document that provides as much information about the situation as possible so that an appropriate person can fill the work order. Service work orders serve as formal documentation of an order to perform work. In case of problems, it will be possible to consult the order to find out more about what could have gone wrong or to apply a request made within the limits and rules of the organization.
Many organizations have a form they use for support work orders. The person completing the form must provide contact information and authorization to indicate that the order is legitimate. This may require a cross-signature or other approval from a person authorized to finalize work orders. The document details the problem, what services need to be provided, and any relevant notes. It could indicate that a secretary’s computer has a virus, for example, and will ask the computer science department to send a technician to fix the problem.
Service work orders can also contain notes documenting the urgency associated with the order. Some projects may be time sensitive and require immediate attention, such as if a customer has no phone service and the phone company needs a technician to watch the line. Other matters may be less timely and may be postponed or rescheduled if necessary. The service work order may include an urgency assessment or deadline for the benefit of the support service.
When a department receives a service work order, it can enter the details into a computer system to open a record and assign a technician to the task. Some companies use automated systems that can call workers in the field or as they work around a building. These can allow for real-time rescheduling to meet changing needs. Technician brings work order to site, performs work, and signs to indicate order is complete.
Completing a service work order may require several visits if a technician requires special parts or equipment. The recipient of the job may also need to co-sign with the technician to indicate that the service has been performed and is satisfactory. If there is a dispute about any step of the process, such as a claim that the work was not done, the support work order can provide information and context to resolve the issue.
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