A softphone is a computer application used with VoIP for making telephone calls. It mimics a real phone and has all its features. It can be used with a headset, microphone and speakers, or USB phone. It is popular in business applications and can be integrated with predictive dialers.
A softphone is a computer application that allows users to make telephone calls directly from their computer. It is often used in conjunction with Voice over Internet Protocol (VoIP), a form of computer telephony. The telephone is part of a category of technology known as computer telephony integration (CTI). With this technology you can make calls from your PC to a phone line, from a phone to your PC or between enabled computers.
Software for a softphone usually mimics the look and feel of a real phone and can take the form of a standalone program with its own window or a program embedded in a web application or other PC program. Commands can be entered via the keyboard or the on-screen interface. Conversations are conducted on a headset with a built-in microphone, with a microphone and computer speakers, or on a USB phone, a phone that plugs into the computer’s USB ports. Your computer’s sound card is used to provide audio input and output.
The typical softphone has all the functionality and features of a conventional telephone, including speed dialing, teleconferencing, call forwarding, and call waiting. Many companies have programs for download, but the software alone doesn’t allow users to make calls. You must use a softphone with VoIP or an existing local area network (LAN). There are several internet phone service providers to choose from. The right type depends on the user’s needs, such as whether the phone will be used for business or personal calls.
The softphone is more popular in business applications. It is suitable for users who would like to have the ability to carry their office phone along with all its functions and directories on a laptop, such as those who frequently use their computer and phone at the same time and who may need to travel. Examples include call center employees receiving sales or technical support calls. For these users, customer information can be set to automatically appear in the software window when the phone rings.
For businesses that use predictive dialers to place large batches of calls, a softphone program can be integrated with the existing system. Many programs can generate reports and graphs showing information about your calling campaign, such as statistics for incoming and outgoing calls. This technology also allows more employees to work from home, offering potential cost savings to businesses.
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