A ticket buyer checks tickets at events, identifies counterfeit tickets, directs customers to their seats, and assists with customer service. They may also guard press boxes and ensure safety regulations are followed. They contribute to administrative work and ensure customers leave safely after the event.
A ticket buyer, also known as a ticket collector, is an employee who works at the entrances to various events, such as concerts, plays, or sporting events. Your main job duty is to make sure all customers have tickets before entering an event. Ticket buyers may also have additional customer service and administrative responsibilities.
A ticket buyer’s primary duty is to secure the entrance to an event. He or she is trained to be knowledgeable about what authentic tickets for specific events look like and how to spot counterfeit versions. Ticket buyers can also be responsible for distributing programs as well as door checks so that people can exit and re-enter nearby.
A ticket purchaser can also guard the entrance to press boxes in addition to the general admission entrance. Press boxes are seats normally reserved for journalists. He or she is responsible for knowing who is allowed into the press box and ensuring that no one else is admitted. This includes knowing how to confirm a journalist’s credentials or press pass.
Event arenas can have multiple seating sections; therefore, ticket buyers need to read customer tickets and quickly direct customers to the correct sections. While ushers are usually responsible for showing customers to their seats, ticket buyers may also be asked to help with seating. A shopper can also inform customers of the location of restrooms, merchandise booths, or concession stands.
These employees often need help with customer service. If customers are unable to locate members of their parties, a ticket taker can announce an announcement over the intercom. In case of disagreement with the customer, such as arguing about seats, ticket buyers can act as mediators.
As event arenas can accommodate hundreds of thousands of people, safety regulations are often required to be adhered to by all employees, including those purchasing tickets. They should know where all fire exits are located so they can direct customers in an emergency. While guarding the entrance, a ticket buyer may need to ensure that customers are not trying to enter with illegal or unsafe items.
A ticket buyer can also contribute to the administrative work. He or she keeps track of the number of tickets that have been handed out and turns the final count over to the arena manager. Ticket buyers can also help organize flyers or other marketing displays.
These workers tend to perform most of their work before actual events. During the event, they can watch for free unless customers request their assistance. After the event is over, shoppers make sure customers leave in a safe manner.
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