A voice engineer designs, maintains, troubleshoots, and secures voice protocols over the internet, also known as VoIP. They require specialized training and certification and may work on installation, training, and customer support.
A voice engineer ensures that voice protocols over the Internet operate efficiently. Some engineers specialize in the design and creation of such protocols, while others predominantly focus on maintaining and troubleshooting existing network systems. Medium and large companies often employ a voice engineer to oversee internal networks as a way to ensure systems are operating at optimal levels.
Commonly referred to as VoIP, Voice over Internet protocols allow voice transmissions to take place over the Internet. As a replacement for traditional telephone models, VoIP operations allow transmissions to take place at a faster rate. To ensure that the systems are in good condition and functioning as per expectations, a voice engineer is employed to consistently monitor these highly specialized systems.
Businesses that rely on VOIP communications often face valid security concerns. The engineer, however, works to ensure that all transmissions sent and received by the system are processed securely. Trained to recognize errors and potential threats, these engineers are often employed as members of Internet security teams.
A typical voice engineer job description calls for candidates to be specially trained in cutting-edge telecommunications technology. Most also require certification as proof of specialized training in Internet technology. To earn this certification, candidates must pass an exam designed to assess their competency in subjects such as Internet PBX, security, and networking. Periodically, voice engineers must also retest to renew existing certifications.
These engineers sometimes work to install equipment, such as wires and cable lines, needed to operate specific voice technologies. Some also design training materials to instruct others in the proper care and maintenance of specialized equipment. Most people working in this industry focus on one area of expertise, but can be proficient in several of these areas.
Some voice engineer jobs involve providing customer support to those who consume a company’s voice services. In this capacity, engineer roles can also require varying levels of sales skill and financial knowledge to handle a customer’s billing concerns. Engineers providing customer support may also sometimes need to recommend improved voice products to customers to improve the overall functionality of an existing system. For example, a voice engineer might suggest that a customer purchase a service that offers more bandwidth to increase voice speed, or suggest that a customer add voicemail to an existing account to filter high call volumes.
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