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The assistant restaurant manager works under the guidance of the manager and may hire, train, and supervise employees, manage finances, inspect the restaurant, and handle customer complaints to ensure customer satisfaction.
The assistant restaurant manager performs a job quite similar to the manager but does so under the guidance and direction of the manager. This job can be variable depending on the needs of the manager and the type of restaurant one works at. Still, there are a number of possible activities that the assistant manager participates in, and listing them gives a good sense of typical job tasks.
Restaurant assistant managers can have a high level of employee interaction. At times, they may hire or fire employees, may be involved in training, and may supervise employees’ work to determine whether its quality is appropriate or if improvements are needed. An assistant restaurant manager may also be responsible for conducting employee reviews, working out work schedules, or acting as an intermediary communicator between employees and higher-level management or owners.
A number of responsibilities are managed on a day-to-day basis in a restaurant. One of them might be getting or buying food. In some restaurants, chefs are responsible for purchasing and assessing the quality of food ordered, but an assistant restaurant manager may also be involved in this process. They can evaluate potential suppliers, including suppliers of linen, cutlery, glassware or china, or they can simply interact with these suppliers when they make deliveries or when more things need to be ordered. This job may also belong to the manager or the assistant manager may occasionally perform it when the manager is unavailable.
Handling daily receipts is another potential assistant manager responsibility. He or she could balance the books nightly, making sure the amounts received match the amounts billed. Some assistant managers may make daily deposits. Other financial matters the assistant manager can participate in include paying employees, although some restaurants utilize a payroll service.
Another important job of the assistant restaurant manager can be the regular inspection of the restaurant. Restaurants can lose their good reputation and possibly be shut down if they violate any kind of health code. It is extremely important to ensure that everyone is working in accordance with the code and that the property has no evidence of violations such as the presence of rodents or improper food storage. Any evidence of these things would be brought to the manager’s attention.
Taking care of customers is an important part of being an assistant restaurant manager, and customer satisfaction is obviously deeply valuable in keeping a restaurant open and viable. Jobs related to improving satisfaction include interacting with customers to gauge customer approval, supporting servers on the ground or in hosts during peak hours, and helping customers who have complaints. Assistant managers often have the power to compose meals or offer discounts if a customer is unhappy, and they need to make judgments about when customers have legitimate complaints or when complaints appear to be an attempt to get a free meal. Generally, assistant managers err on the side of caution so that the restaurant’s reputation for customer friendliness is preserved.
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