A warranty administrator manages warranty claims, communicates with manufacturers, and oversees warranty workers. They prepare claim forms, verify work hours, ship failed parts, and ensure timely payment. Larger facilities may have one administrator overseeing several workers.
A warranty administrator works for a retail or distribution facility and communicates with manufacturers about defective parts or repairs to a specific product, such as electronic components or modules. This worker records warranty claims, collects and ships failed parts, and works with the accounting department to ensure all parts and labor claims are paid in full. In fact, this managerial position may oversee several other warranty workers if the business is relatively large, such as a car dealership.
Defective new parts are normally sent back to the manufacturer for monetary credit, especially if there is workman work to replace and adjust the part. Each manufacturer inspects returned parts and distributes credit to facilities that claim the work; parts are generally credited at cost and labor hours are paid based on individual manufacturer specifications. Warranty administrators must ensure that every claim is paid to keep inventory levels correctly counted and the repair process profitable and fair.
Initially, the warranty administrator must prepare a standardized form to submit the claim; the form typically requires the part number and description, as well as all information related to the failure and replacement. The administrator must verify that the claimed work hours are correct for the specific part replacement. Many manufacturers will disregard a claim if the claimed labor hours are excessive for the specific repair job.
Failed parts must be returned to the manufacturer by the warranty administrator. Typically parts should be attached to the claim form for quick processing; Missing parts or claims may require research by the manufacturer and administrator, which costs time and money. The warranty administrator must ship the parts and claim via a traceable shipping company so that proof of delivery is possible.
Warranty financing can take several weeks before the accounting department sees the manufacturer’s monetary credit. The warranty administrator should have a spreadsheet or other documentation process in place to confirm open claims. As a result of documentation, workers can check with accounting whether any claims are being upheld or lost; Any problems can be resolved in a timely manner to ensure a quick payment process.
Larger repair facilities, especially in the automotive industry, often have one administrator overseeing several other workers. The group as a whole will divide guarantee obligations among each employee to ensure prompt payment. The main administrator can simply supervise the workers and respond to any unusual issues that may arise.
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