An information clerk is responsible for managing incoming and outgoing information, organizing and distributing documents, and interacting with the public. They must be proficient in office equipment, computer skills, and have strong organizational skills.
The title “information clerk” provides a hint as to a person’s responsibilities in this position. An information worker can be described as a person through whom information flows. This includes incoming information, such as phone calls and messages, and outgoing information, such as mail and company information. She is also a person who manages information through tasks such as organizing, filing, and distributing documents.
The specific duties of an information officer can vary. These are usually based on the business and industry an individual with this position works in. Most information workers perform tasks that can be collectively described as basic office duties. This means that a person interested in obtaining this position may want to familiarize themselves with certain office equipment. According to the Bureau of Labor and Statistics (BLS), clerks use the telephone, personal computers and other electronic devices to email and fax documents.
Phones are often an important part of a clerk’s job. A significant part of your time can be spent accepting phone calls. The phones typically used by people in these positions are not like those found in domestic settings. These machines are likely designed to accommodate multiple lines, call transfers and inter-office communication. It is also likely that a person in this position will need to become proficient in working with answering services to manage calls that are intercepted in this way.
Computer skills are generally important for an information worker. Anyone planning to work in this position should be familiar with popular word processing and spreadsheet software. Some jobs may require other computer skills, such as database management, scheduling or calendaring applications, and industry-specific programs.
Fax machines are devices that allow the transmission of documents over telephone lines. Information workers are generally given responsibility for sending and receiving information in this way. At the same time, these individuals usually also have the responsibility of accepting and sending documents and parcels via email, post and postal services. This highlights the need for a person in this position to have strong organizational skills and be able to multitask.
The inter-office duties of an information clerk are often interrupted by his responsibilities to interact with the public. A person in this position can be the first point of contact with customers and others visiting a business. It may be your job to determine if and when a person can gain access to other people in the organization.
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