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An installation coordinator can refer to someone who coordinates the installation of software or works for a service company. The responsibilities, qualifications, and pay differ significantly between the two positions. Service company installation coordinators schedule, coordinate, and estimate jobs, while IT project management installation coordinators manage all processes related to installation. The former requires post-secondary education and experience in the field, while the latter requires a degree in computer science and at least 10 years of experience in IT.
Installation coordinator is a term that can be used to describe two very different positions. Typically, an installation coordinator is someone who works for a service company. An installation coordinator can also be someone who coordinates the installation of software or other system-based solutions. While the job title is the same, the level of responsibility, complexity, and pay are quite different.
An installation coordinator working for a service company has three main areas of responsibility: scheduling, coordinating multiple jobs, and estimating the time required for each job. Service companies range from installing equipment to call repair. Appropriately scheduling staff, equipment, and resources requires experience and a firm understanding of the job requirements.
To become a service company installation coordinator, most employers require successful completion of post-secondary education in the actual trade or service that the company provides. The most common method of becoming an installation coordinator is promotion to a service technician position. Many companies feel that only employees with field experience can really understand all the nuances needed to make this change.
This position requires managing conflicting priorities, excellent communication skills, and the ability to resolve issues quickly based on limited information. Time pressure is quite high in this job as poor planning and scheduling results in reduced productivity. Effective resource and staff management plays an important role in keeping the team motivated and focused.
The second type of installation coordinator is usually part of an information technology project management team. Reporting directly to the project manager, your role is to manage all processes directly related to the installation. This type of installation coordinator starts with a detailed list of all functional modules and programs in the original software product, as provided by the vendor.
Every change, adjustment, or customization must be itemized and tracked. Special instructions regarding the order of installation and any necessary modifications after the change is implemented must be observed and managed. It is the installation coordinator’s responsibility to ensure that customers have the correct changes implemented in the correct order. Any conflicting changes or issues are communicated by the installation coordinator to the developers for correction.
To qualify for this type of position, a college degree in computer science, systems and application development is required. A minimum of 10 years working in the information technology industry is required to qualify for this role. There is a significant level of responsibility that often requires extended hours and interference with personal and family life.
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