IT trainers develop and coordinate technology-based training programs for employees. They need a broad knowledge of computer programs and communication applications. They work with managers and HR to establish tailored training programs and provide support to employees. Independent trainers focus on specific technologies and are highly compensated for large contracts.
An Information Technology (IT) trainer is an individual who is primarily responsible for developing IT-related training programs and coordinating technology-based training sessions for a company’s employees. Large corporations often employ at least one IT trainer, and smaller companies often hire independent trainers on a contract basis. The complexity of IT training depends on the industry, because science and technology companies require employees to have a deeper understanding of IT than companies in other fields.
IT trainers must have a broad knowledge of computer programs, communications and Internet-based applications. Companies often require an IT instructor to have a degree in Information Technology, Computer Engineering or Computer Science. Companies that only require employees to have a basic understanding of IT often hire trainers with an education degree or teaching background. Small businesses sometimes combine IT trainer work with IT support and employ one or more people to administer the company’s network and provide training for other employees.
The IT trainer must work closely with department managers and human resources staff to establish training programs that will provide employees with the level of knowledge they need to do their jobs. A company can develop multiple versions of the same core training that are tailored to the needs of employees in different roles. IT trainers should become familiar with the computer programs used by employees so that they can teach new employees how to navigate systems and how to deal with problems and possible failures.
IT trainers often create computer training programs or schedule interactive classroom training seminars for company employees. Trainers must have good communication and language skills to produce easy-to-follow instructions and provide clear instructions to trainees. Many trainers incorporate some form of testing into the training to ensure that employees have benefited from the class. When employees encounter difficulties with the company’s systems, the IT trainer must act as the IT support liaison and look for ways to fix the major issues.
Self-employed independent IT instructors often focus on learning about certain types of technology, such as new computer software or communication devices. Many companies hire independent trainers to conduct training sessions for company IT employees who use the information provided to conduct their own training sessions with other employees. Independent instructors are often highly compensated if they land contracts with large companies. The pay scales of trainers employed full-time by companies vary enormously, as some small companies hire trainers as entry-level employees, while larger companies pay high salaries to attract trainers with specialized skills.
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