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ITIL® Practitioner Certificate in IT Service Management is achieved through passing a core ITIL® exam and at least one intermediate exam. The certification focuses on ITIL® processes and can be used towards ITIL® Expert certification. Successful candidates can be listed in the ITIL® Successful Candidate Register.
An ITIL® professional is an individual who has completed ITIL® training and certification at the second of three certification levels. The qualification held by such a person is officially known as an ITIL® Practitioner Certificate in IT Service Management. ITIL® is the acronym for Information Technology Infrastructure Library. It is a registered trademark of the Office of Government Commerce (OGC), originally designed in the UK and now used by governments and corporations worldwide.
Certification for ITIL® professionals is achieved at ITIL® version 2 (v2). To obtain a professional-level ITIL® v2 certificate, the candidate must pass a core ITIL® exam followed by at least one of the following three intermediate exams: “Issue and Control”, “Support and Recovery” and “Accept and Define.” The practitioner’s certificate is generally considered to be an indication that the candidate has a thorough understanding of one of the ITIL® processes.
The path to ITIL® Practitioner – Release and Control (IPRC) certification focuses on change management, release management, and configuration management. Incident management, service desk processes, and problem management are at the heart of the ITIL® Practitioner – Support and Restore (IPSR) curriculum. The ITIL® Practitioner – Agree and Define (IPAD) track focuses on the following processes: service level management and financial management.
An individual who has successfully passed one of three practitioner-level exams will usually have completed a five-day training course. The course is normally followed by a multiple-choice exam consisting of 40 questions. The candidate must correctly answer 26 of the 40 questions to obtain the sufficiency.
Each of the ITIL® exams, if successfully passed, also awards the candidate with credit points that can be used towards the next level of ITIL® certification, ITIL® Expert in Service Management. In ITIL® version 3 (v3), the three practitioner modules have been replaced with nine different courses, four in ‘Service Capability’ and five in ‘Service Lifecycle’. Both the ITIL® V2 Practitioner qualifications and the new “Service Capability” and “Service Lifecycle” qualifications give successful candidates credit points towards the ITIL® Expert in Service Management certification.
An individual who has successfully achieved this certification can be listed in the ITIL® Successful Candidate Register provided on the official website. This registry shows interested parties the date and training provider for successful candidates who have opted to be publicly listed.
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