A managed service provider (MSP) provides services to other companies or organizations, often for infrequently used or expensive IT services. MSPs can act as intermediaries between two organizations and add value to products by offering additional services. Many common services, such as internet and television, are provided by MSPs without the end user realizing it.
A managed service provider or MSP is a company that receives compensation for services provided to other companies or organizations. Many businesses today work with consulting firms that provide information technology services to help keep these organizations’ networks running smoothly.
Services that are infrequently used or are more expensive to hire and train existing staff within an organization are typically outsourced to msp companies. Many companies outsource things like call centers or tech support because it can be cheaper to do so in the long run.
An example of a business using an msp is with a cable provider that offers television and Internet service to customers across the country. The company’s call center and telephone support office may be located in New York, and the company may service customers in California. By working with a network of managed service providers, the cable company can send technicians and pay a contracted rate to the MSP in California rather than maintaining a fully equipped office in California to answer service calls.
Many individuals or families rely on msps every day to provide services such as telephone, Internet, television, water supply, among other services.
Sometimes an msp can be a party working between two organizations to provide a service to both. A law firm providing services to companies working to merge could be an example of an msp acting as an intermediary between two other parties.
Many services that are used by millions of people every day come from managed service providers and in some cases the end user doesn’t even realize this is the case. However, whenever a service is used without much tangible assets, the internet, television, and even pizza delivery, these services are provided by an msp. In some cases the manufacturer is also an msp and will not be specifically compensated for the service fee, but for the product itself.
Managed service providers can also add value to another service. For example, when a manufacturer outsources the support of their products to another company, the third party can add other things to the product. Perhaps they will have onsite support for one price, customization or modification and support for another price, or chat and email support for a lower price. If the third party msp can add other services or values to the original product, this will make the msp even more valuable to the end user.
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