An order processor takes orders from customers and records the products or services requested, as well as shipping and billing information. They may handle customer complaints and typically require computer literacy and customer service experience. No specific educational requirements are necessary.
An order processor, also called a clerk, accepts orders from your employer and processes them. This usually means recording the products or services a customer has requested; record shipping and billing information; and upload the information to a database or send it to the next department for completion. In many cases, an order processor will accept and process the orders it receives over the phone. However, this is not always the case, and a person with this title can also receive orders in person, by mail and even via the Internet. Sometimes a person with this title can also handle customer complaints or at the very least escalate them to customer service.
Typically, order processors are tasked with taking orders from people who want to buy a company’s products or services. An individual with this job might take information that the customer provides, such as item quantities; shipping and billing information; and type of payment and enter it into a computer database. It can calculate the total cost of the items or services the customer wants to buy, as well as any taxes and shipping costs. He can then enter this information into the company’s order processing system and provide the customer with a receipt. When orders are processed over the phone, he may provide the customer with a verbal confirmation of the amount due and send a receipt via email.
Once an order processor completes an order, it usually moves on to the next stage of processing. To that end, an order processor can send the order to the next person or department in the order fulfillment chain. In some cases, however, orders may be stored in a database to be retrieved and fulfilled based on the company’s unique order processing schedule.
Many order processors take orders over the phone. Some order processors may, however, take orders from customers in person. Sometimes they can even collect orders sent through the mail or the Internet and process them without customer contact.
There are no specific educational requirements that a person must meet to become an order processor. Many employers, however, prefer those who have obtained high school or general education development (GED) diplomas. Typically, applicants for this job are expected to be computer literate, and data entry and customer service experience can give an individual an advantage over other applicants. In most cases, new hires for this position receive on-the-job training.
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