Fault management is the process of detecting and resolving problems in telecommunications networks. Proactive measures like diagnostic software and error logs help identify and fix malfunctions quickly, minimizing downtime. The same concept can be applied to managing internal corporate networks. Error-detection notifications and tools that allow immediate fixes are also useful.
Fault management is a commonly used term in telecommunications that refers to the process of detecting, identifying, and ultimately resolving any problems that reduce the efficiency of communications within a network. The idea is to fix malfunctions as quickly as possible and restore full functionality to the network. This same basic concept can be applied to managing an internal corporate network, as well as a communications system that processes voice and data across a nation or group of nations.
There are a number of processes that help conduct effective fault management. Tools such as diagnostic software programs and sequence test processes are two examples of proactive measures taken to isolate and correct malfunctions before network users are harmed. With a teleconferencing service, diagnostics on conference bridges can often identify a channel or port attached to the bridge that is compromised in some way. This makes it possible to disable that port so that the system does not select it as the termination point for an incoming call. The port remains disabled and unavailable for use until the malfunction is corrected, avoiding inconvenience to any conference call office customers.
In addition to identifying and correcting telecommunications malfunctions, the fault management process can also be effective in managing networks that operate as part of a company’s internal network. Here, the purpose of error handling is to fix any problems that threaten to disrupt the ongoing activities that keep the business running. This includes managing and correcting errors associated with servers, workstations or any other component that is part of such a network. Backups and regular diagnostics help resolve problems before they have a chance to disrupt business operations, while tools like log files let you review events as they occur and temporarily disrupt your system. Error logs are particularly useful for isolating the sources of various types of exceptions or errors and for correcting them as quickly as possible.
Many error-handling programs provide so-called error-detection notifications. This is simply a message delivered to an admin that something is not working right. Some management programs even include tools that allow the error to be fixed immediately, after permission has been granted by an administrator, a feature that also helps limit the amount of downtime due to some sort of malfunction.
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