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Hosted content management is a service offered by website hosting companies that allows businesses to manage their website’s content without hiring programmers. There are three types of hosted content management companies: full service, content management, and support only. Each type has varying costs and levels of liability. Full service involves the service provider acting as the system administrator, while standard hosted content management involves the hosting company managing the content. Support-only agreements are common with large companies that have internal resources for content management but need hardware support.
Hosted content management is a service offered by a website hosting company. Content management is software used to allow businesses to manage the look, feel and content of their website without having to hire programmers. Hosting services refer to a business arrangement in which a separate company is responsible for purchasing, installing, and maintaining the hardware and software needed to run a website.
There are three different types of hosted content management companies: full service, content management, and support only. These deals have different levels of liability and, as a result, have varying costs. The level of support provided is detailed in the service level agreement and must be clearly understood by both parties.
A full service hosted content management system occurs when the service provider fulfills the role of system administrator. The client reviews the proposed design, page layout and structure of the website. After the approval, the admin creates the website, according to these requirements.
Once the site facility is up and running, the site hosting company provides user accounts, passwords and training sessions for selected personnel. These staff members are responsible for creating and maintaining website content, using content management software. The approval structure and document version management is created by the website hosting company, based on the requirements provided by the customer. Once this facility is implemented, users are trained and instruction manuals are provided.
A standard hosted content management site is an arrangement where the website content is created and managed by the website hosting company or related company. This type of arrangement is most common for websites that provide information on a wide variety of topics. The customer provides the format of the content, but the management of the content itself is the responsibility of the hosting company.
Support-only agreements are used when the client company has purchased the website’s content management software and hardware, but has signed a service level agreement with the website hosting company. In these agreements, the The website hardware is hosted at the hosting company’s premises. They are responsible for the maintenance and upkeep of the hardware and operating system.
This type of deal is very common with large companies. They have the internal resources to manage the content and the system administrator role, but not the hardware support. This is a specialized skill and it is more cost effective to allow the hosting company to hire one person to manage a set of web servers.
