What’s IT Process Management?

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IT process management is a series of activities related to the planning and monitoring phases of a business process or IT process. For many companies, the concept of Information Process Management (IT) is directly linked to reengineering. However, this connection is more related to the actual implementation and helper methods used than the process itself.

The main objective of IT process management is to review the existing tools and software used to conduct the business activities of the company and ensure that they are functioning optimally. Typically involved in this type of process management are business analytics, system change, and metrics or analytics. This type of work is the backbone of all business system decisions and should be reviewed at the highest levels of the organization.

The role of business analytics in IT process management is to review current methods and practices to ensure that the systems and tools provided are capable of meeting the needs of the organization. In many companies, business analysts are part of the IT team and work closely with programmers, developers and system managers to ensure that user needs are a priority. The expectation is that business analysts are well versed in current and ideal business processes and work with both technical staff and end users to find the best ways to complete required tasks.

As part of IT process management, technical service managers review the current steps and activities required to complete various jobs. They are responsible for staying informed about improvements to existing software or new technologies that can improve the current process. Most service managers plan a review of recurring activities at least once a year, with the primary goal of reducing or eliminating these activities.

It is very common for companies to invest a lot of time and staff resources in improving IT process management. The value for this type of business lies in both hard and soft savings. In large international organisations, there is often a dedicated team of staff to ensure that all processes are carried out within optimum tolerances and as efficiently as possible.

Metrics and analytics are commonly used tools to measure the time and effort used with current processes. These tools help prioritize projects and provide valuable feedback on the effectiveness of implemented system changes. The time saved can then be allocated to other activities without increasing costs for the organization.

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