ITIL® is a series of books and courses that provide best practice methods for managing IT. It covers five aspects of IT management: strategy, design, transition, operation, and continuous improvement. ITIL® aims to improve the quality of IT service to businesses by creating an integrated relationship between business and IT service. The program was originally published in 31 volumes between 1989 and 1995 and has since achieved worldwide popularity. ITIL® courses enable IT professionals to learn best practice methods and obtain different levels of certification.
ITIL® stands for Information Technology Infrastructure Library and is a series of books and courses outlining best practice methods for managing information technology (IT). ITIL® is used by thousands of organizations around the world. The methods can help IT service providers, IT directors and managers, and information managers improve the quality of services of their IT departments. It provides a map, also called a service lifecycle, of how IT works, how it relates to the wider corporate world, and how it can potentially be improved. ITIL® is a registered trademark of the Office of Government Commerce (OGC) in the UK and other countries.
According to ITIL®, there are five fundamental aspects of IT management: strategy, design, transition, operation and continuous improvement. These five aspects cover the functions of an IT department from concept to operation to maintenance. The objective of the ITIL® process is to improve the quality of IT service to businesses, therefore the program focuses heavily on creating an integrated relationship between business and IT service. ITIL® materials offer IT managers detailed and comprehensive descriptions, checklists and procedures that can be customized to meet the needs of a particular IT organization.
ITIL® was originally published in 31 volumes between 1989 and 1995 in the UK. It was commissioned by the United Kingdom’s Central Computer and Telecommunications Agency (CCTA), which has since been replaced by the OGC, an office of Her Majesty’s Treasury. In its first version, the program’s use was limited mainly to the UK and the Netherlands, but it has since achieved worldwide popularity due in part to its independence from commercial interests.
The system was later revised and condensed into a more user-friendly series of seven books published between 2000 and 2004. A newly revised version 3 was published in 2007 as a series of five books covering the fundamental aspects of IT , supplemented by print and web publications on complementary topics. Beginning in 2007, the OCG contracted with the APM Group to manage ITIL® certification and education.
Courses offered in ITIL® enable IT professionals to learn best practice methods from accredited institutions. Managers who take the courses can obtain different levels of certification, depending on how much ITIL® the course covers. Levels range from an introductory course outlining the fundamentals of the program, to courses focusing on one of the key lifecycle concepts, to an expert-level course covering the five core books and some supplemental materials.
Protect your devices with Threat Protection by NordVPN
