ITIL® Change Management is a process for controlling and managing changes to IT products and services. It aims to minimize negative impacts on IT service and business operations. The process includes recording and assessing change requests, developing business cases, implementing changes, and documenting the process. The scope includes hardware, software, communication devices, and IT service documents and processes. All relevant changes must go through the process to prevent unauthorized changes. ITIL® change management reduces risk and improves IT service supportability.
Change Management ITIL® is a part of the Information Technology Infrastructure Library (ITIL®) that addresses how changes to IT (IT) products and services can be controlled, managed and released into the real environment. ITIL® is a registered trademark of the UK’s Office of Government Commerce (OGC) and is widely recognized in many countries as a definitive approach to managing and delivering IT services. ITIL® management has often been shown to offer far-reaching benefits to organizations implementing the process, through cost reduction, increased customer satisfaction, increased efficiency and productivity, and better utilization of staff skills.
In the ITIL® service management lifecycle, one of the central key topics of importance is change management. ITIL® service delivery provides a robust change management process which aims to provide standard procedures and methods for managing changes to the IT service system. When an ITIL® manager implements a change management process, ITIL® goals are also focused on minimizing the potential negative impact any change can have on IT service and real-time business operations.
The initial stages of the ITIL® change management process may consist of some of the following: recording and collating change requests, assessing the potential benefits, risks, impacts and costs of the proposed changes, developing appropriate business cases for the changes, and business acquisition approval to make such changes. Follow-up activities may include managing and coordinating the development and implementation of changes, reporting and documenting the implementation of changes, performing final reviews, and closing change request records.
The scope of the ITIL® framework for change management typically includes changes to all of the following components of an IT service: hardware components; software components; communication devices and related hardware and software; and documents and processes used in IT service delivery, support and management. Since ITIL® guidelines address the delivery and operation of IT services, changes made as part of a development project do not typically go through the ITIL® change management process, but are typically processed through a process change mechanism. separate project. A key recommendation of the ITIL® change management guidelines is that all relevant changes must go through the change management process, so that unauthorized changes are never implemented.
In ITIL®, change is controlled and managed. This usually tends to reduce risk and improve the supportability of the IT service. A company using the ITIL® change management process is therefore likely to implement changes smoothly and successfully.
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