ITIL® infrastructure is a set of guidelines for managing IT operations, development projects, and infrastructure. It consists of five areas documented in manuals published by the UK Office of Government Commerce. The manuals provide guidance on aligning IT with business goals, managing IT architecture and policies, and continuous improvement in IT operations.
The term ITIL® infrastructure refers to a documented set of processes and guidelines for managing IT operations, development projects, and infrastructure. ITIL® is the acronym for Information Technology Infrastructure Library. Both the terms “IT Infrastructure Library” and “ITIL®” are registered trademarks of the UK Office of Government Commerce (OGC). ITIL® best practices and processes are, however, used internationally by many organizations and companies.
The documentation for ITIL® infrastructure consists of five main areas: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each of these areas is documented in a comprehensive manual published by OGC, also known as the ITIL® Infrastructure Library “OGC Core Titles” for ITIL® Service Delivery. The core titles of the OGC are intended to provide instruction and guidance for companies and individuals wishing to adhere to best practices in ITIL® management. It is expected that the material in the manuals will be adapted and interpreted by the user to suit the specific project or operation intended to be ITIL® compliant.
The first and central title of the ITIL® library is the Service Strategy manual. This volume emphasizes the importance of aligning information technology (IT) with business goals and ensuring that all aspects of the service lifecycle are designed and delivered in a way that meets customer or end-user needs . Some important topics covered in the service strategy handbook include business case development, market analysis, service level agreements, and types of service providers.
The ITIL® Infrastructure Service Design volume is the second book in the series. Provides guidance on how to manage IT architecture and policies to design appropriate IT solutions and services. Key topics discussed in this volume include capacity and availability management, IT security, and vendor management.
Service Transition, the third major volume, and Service Operation, the fourth volume, provide insights that can be used daily by IT managers in the enterprise operating environment. Service Transition focuses on processes for best practices in change management, release management and risk assessment. Service Operation documents management controls and processes for support and best practice service delivery.
Continuous service improvement is the final volume of ITIL® infrastructure. Emphasize the need for continuous improvement in IT operations and service delivery. The goal of the processes in this final volume is to ensure that IT operations continually realign with changing business needs.
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