ITIL® Foundation Software is certified by ITIL® and follows best practices for high-quality IT products and services. Developers can receive ITIL® certifications to increase knowledge and credibility. APM Group administers individual ITIL® and software accreditations, with three levels of ITIL® software accreditation: bronze, silver, and gold. Vendors pay a fee to use the ITIL® name and logo. Contact APM Group for certification or evaluation.
Information Technology Information Library (ITIL®) Foundation Software is software that was created according to ITIL® standards and has been certified by ITIL®. ITIL® is a set of best practices that Information Technology (IT) managers and vendors use to help them deliver high-quality products and services. Suppliers can use ITIL® software certification to increase credibility with their customers.
To help create software that is consistent with ITIL® standards, developers may wish to complete specific training to receive their own ITIL® certifications. There are four levels of such certifications. These include Foundation level, Intermediate level, ITIL® Expert and ITIL® Master.
Each level of certification increases an IT professional’s knowledge of the ITIL® system. This can range from learning the basics to implementing it effectively in the workplace. For each certification level, students must study course materials or take courses, then pass an exam, or set of exams, for that level.
The ITIL® materials and trademarks are owned by the British Office of Government Commerce (OCG), which started what became ITIL® in the 1980s. OCG, in turn, has appointed APM Group to administer individual ITIL® and software accreditations. For software, APM Group licenses software evaluators who evaluate software for ITIL® certification.
To create ITIL® certified software, vendors must build the software to follow ITIL® best practices. A supplier can then submit an application for certification to the APM Group. Next, APM Group assigns a licensed software evaluator to test the software. The assessor sends the results to the APM Group.
APM Group has created a three tier ITIL® software accreditation scheme. These levels are bronze, silver and gold. Bronze Level certification indicates that the software follows ITIL® best practices, but has not yet been purchased by a customer.
When the software has been purchased and distributed by three customers, the software can reach the Silver level. Finally, the software reaches gold status when three companies have implemented the software and are using it for their business needs. Proof of implementation is required at the Gold level.
Vendors who have ITIL® software certification are granted a license by APM Group to use the ITIL® name and logo as appropriate for their level of certification. Different logos are provided for the bronze, silver and gold tiers. Typically, software vendors pay a fee to APM Group to use these logos.
Vendors wishing to apply for ITIL® software certification can find APM Group contact information on the official ITIL® website. The value of a certification depends on the customer’s perspective on the importance of ITIL®. Any company wishing to apply for a software evaluator license can also contact APM Group.
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