Middle managers act as a buffer between senior managers and non-management workers, with responsibilities including managing information flow, maintaining worker productivity and satisfaction, and communicating with both upper management and workers. They can have specific or broad roles and may report to higher-level middle managers in larger organizations.
Middle management consists of any level of supervisors in an organization who act as a buffer between senior managers and non-management workers. These managers encompass a variety of titles and roles but share many common duties. A middle manager is found in nearly every business sector, including employment, factories, government, and the service industry. Many times, the job of central management involves managing the flow of information from both upper management to workers and from workers to senior staff members.
Middle management may contain a very specific niche within an organization, such as a senior accountant who oversees a group of lower accountants and reports to an owner. It can also be broader, such as a manager who oversees all departments and reports to a boss. In larger organizations, there may also be several levels of middle management, meaning that a middle manager is in a chain of command that requires him or her to report to a middle manager at a higher level.
The primary responsibility of middle managers is to move the organization forward and make profits so that members of senior management can focus on larger decisions regarding budget, goals and vision. Maintaining worker productivity is a major responsibility for executives, and productivity standards are often set by senior management. Maintaining employee satisfaction is another duty of middle management, which means middle managers must work with disgruntled workers to solve problems and reward hard work and success to keep members of the workforce happy. A middle manager must also help new employees and managers understand their job responsibilities. A manager must understand all of the underlying jobs, what is expected of those jobs, and how to report appropriately to senior management.
Communication is often the major responsibility of middle management members. Very often, when new managers create new goals, initiatives or rules, they are passed on to the middle manager for distribution to workers. A middle manager must interpret these changes and effectively communicate them to workers and answer any questions that may arise.
A less common, but still important role of a middle manager is communicating information to senior management. When workers are unhappy or have suggestions that cannot be resolved by middle management, it is the manager’s responsibility to talk to the leaders of the organization. The middle manager needs to know the appropriate way to approach members of senior management to express such a concern.
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