Operational intelligence is a software tool used in IT to detect and resolve problems in computer-based production systems. It involves studying computer-generated processes to design software that automatically identifies and resolves root causes of problems. It is part of business process intelligence and can be called operational business intelligence. It aids in a larger business practice called business process management. Outside of business and IT, it is used to describe operations in the military and law enforcement.
Operational intelligence is an accomplished practice and software tool used in information technology (IT). It is a means of reducing problems in a computer-based production system using an advanced event processing system that detects and resolves problems in a system. For an IT worker, operational intelligence involves studying a computer-generated process to design software that will automatically identify and resolve root causes of problems such as slowdowns, inefficiencies, and threats. Often abbreviated as OI, operational intelligence is part of business process intelligence (BPI) and forms a small part of a total business intelligence system.
The latest business intelligence operational practices are different from classic business intelligence in information technology. In contrast to old-fashioned business intelligence, OI often involves a real-time component that allows software to monitor and control minute-by-minute processes, rather than providing input to make changes to the process after problems occur. A well-designed business intelligence system can help equip a company to better meet the company’s operational goals.
In business, OI can also be called operational business intelligence (OBI). These systems are used to make businesses more profitable by reducing unnecessary costs that happen when systems fail. This essentially means that it helps identify problems to make computer-based processes work better.
Generally, operational intelligence is performed to improve business processes performed by computers or automated machines. At the heart of operational intelligence is ensuring that a process is executed on time, as scheduled and producing consistent quality results. At OI, quality results are controlled by minimizing errors or malfunctions and correcting them to minimize resulting damage.
Operational intelligence is a tool that aids in a larger business practice called business process management. Business process management is an approach focused on streamlining a business to produce and deliver to its highest potential. Other parts of business process management can include training employees, acquiring technology and designing business processes in an effort to improve the company at all levels.
The term operational intelligence has a slightly different meaning outside of the business and IT fields and is most often used to describe operations in the military and law enforcement. For law enforcement and military, operational intelligence was often the name used to refer to intelligence about the operations of enemy forces. While military OI is similar to commercial OI in that it is used to track and mitigate or eliminate threats, it differs in that the information is used to improve the business that seeks it through commercial OI.
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