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Organizational intelligence involves an organization’s ability to collect and analyze data, share information, and adapt to changes. It includes knowledge management and organizational learning, and emphasizes the importance of using information to improve the organization.
The term “organizational intelligence” refers to an organization’s ability or ability to analyze data and translate it into actionable information. It includes the ability of the organization to collect data and also to research events and behaviors in order to apply them to its business model so as to move the organization forward. It can also refer to an organization’s ability to share information among stakeholders.
There are usually two main components of organizational intelligence. The first is knowledge management, which includes a set of strategies intended to collect and share information gained through research, data collection and experience. Examples of knowledge management techniques include the creation of best practice documents. These documents are created by interviewing the most successful workers in a functional area, analyzing their processes and habits, and documenting these behaviors for use by all other workers in the same functional area.
The other major component of organizational intelligence is organizational learning. This refers to the ways an organization learns and also how organizations adapt based on what they learn. It is based on the belief that organizations that can objectively analyze data and find ways to incorporate changes in the environment, government, resource availability and consumer insights and that purchasing behaviors into their business plans have more success of those who simply assemble the data. Smart responses might include changing pricing strategies, expanding product offerings, or marketing to reach consumers more effectively.
One of the most important aspects of the concept of organizational intelligence is that intelligent organizations don’t just collect information, they share it throughout the organization. For example, different departments may use different vendors for the same function. In a smart organization, departments will share that information and attempt to negotiate a collective agreement where you get reduced prices from a single supplier in exchange for the activity of several departments.
Another key feature of an intelligent organization is that it doesn’t simply limit itself to the information it collects, but uses it to improve itself. The principles of organizational intelligence dictate that once information is gathered, it must be evaluated to determine all the ways in which it is relevant to the business or organization. For example, if a company finds it is losing market share among a certain group of consumers, it should try to determine why, what it can do to regain share, and what other consumer groups might be a viable replacement for the lost company. .
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