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Quantitative feedback is measurable and provides insights into employee and company performance. It can be developed through surveys, comment cards, and supervisor and employee response sheets. A consultant can assist in building a functional feedback system.
Quantitative feedback is an assessment performed based on measurable results and metrics. It provides actionable insights into employee and company performance that can be used as part of a regular appraisal plan or in developing new goals. This differs from qualitative feedback, which involves a more subjective discussion of quality and performance. Both modules can be useful in various environments and may be needed in a comprehensive and detailed assessment.
Some forms of feedback are very easy to quantify. In something like an employee review, the company might note the number of hours spent at work, employee productivity in terms of results achieved, and so on. Other things are more difficult to measure and may require the development of a rubric, a scale that the company can use to quantify information. This can allow for quantitative feedback to include topics such as how much customers value an employee and how much the employee contributes to morale.
Things like customer comment cards can go into quantitative feedback for both employees and companies. An analyst can compile them and note positive, negative and neutral responses. The response content may include some qualitative feedback, such as a note that an employee generally gets positive reviews that specifically mention how friendly the employee is with customers. Conversely, a company may find that many of its negative reviews are about customer service and indicate the need for improvement in that area.
Companies can use tools such as surveys, comment cards, and supervisor and employee response sheets to develop quantitative feedback. An advantage of measurable feedback is that you can use the information in an objective evaluation of progress. An employee might have a goal of getting a certain number of positive comment cards within a certain period, for example, or a company might want to be able to measure improvement in terms of overall goods produced. Using objective information helps companies compare conditions before and after changes and determine how much progress is being made with those changes.
You can hire a consultant to assist in the quantitative feedback process. The consultant may be tasked with covering a specific issue or helping a business build a functional feedback system that it can use long-term for comment cards, customer satisfaction surveys, and so on. Analysts can examine the types of products and services offered, the specific concerns a company may have, and the goal of a quantitative feedback program to develop appropriate tools and resources for the company to use.
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