Total quality control is a management approach that emphasizes strict monitoring at every step of the production process to keep errors low. It was developed in the 1940s and 1950s, with W. Edwards Deming being a key figure. The approach emphasizes accountability in small groups, worker morale, and problem analysis. Companies that use total quality control inspect methods to ensure a better product and reassess the process if problems become recurrent.
Total quality control, also known as total quality management or total quality control management, is an approach to dealing with quality through strict monitoring at every step of the process used in a company to produce products. This concept emphasizes constant reforms in response to feedback in order to keep errors as low as possible. There are several ways that companies can implement total quality control, depending on how they are organized and what types of products they manufacture.
This management approach was developed in the 1940s and 1950s. W. Edwards Deming is often credited with being one of the key figures in the genesis of total quality control. It combines philosophies about factory management and product quality in Japan and the United States, a reflection of Deming’s work in Japanese factories. With the assistance of systems like total quality control, Japan’s highly organized factories were able to recover from World War II to become significant contributors, especially in the technology sector.
Several different facets of the production process are emphasized in total quality control. The first is the interconnected nature of factory work, with a focus on accountability in small groups, which makes workers feel a personal responsibility to the company. This improves worker morale, which contributes to more efficiency as well as more proactive solutions to problems. When problems arise in a factory, they are subjected to analysis to find out what caused them and how they can be avoided in the future.
This analysis can determine whether internal or external factors are causing the problem. Internal factors can include such things as inadequate training, poor layout of workspaces and understaffing. Things that might cause problems on an external level could include issues like inconsistencies in the supply chain. Safety and reliability are emphasized at every step, and employee cooperation, innovation and commitment are promoted.
Companies that use total quality control are concerned with the steps involved in production, believing that inspection of methods results in a better product. While products are still inspected for quality when completed, errors should ideally be identified during the process, before a product rolls off the line. If problems become recurrent or substantial, a complete reassessment of the process and personnel may be required to determine the root cause of the problem and resolve it.
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