Business process optimization involves designing, modeling, executing, and monitoring each process to use fewer resources, increase productivity, and improve overall value. Designing a process with goals and standards, modeling “what-if” scenarios, executing with skilled manpower, and monitoring with data are all essential steps.
A business process is a sequential number of events that businesses go through to complete a task or activity. Business process optimization consists of designing, modeling, running, and monitoring each process. Each of these individual steps contributes to the overall optimization of a company’s production or ancillary activities. The end result should be using fewer resources to produce the same output, achieving greater employee productivity and creating or improving overall higher value for the business.
Business process optimization starts with designing a process. Owners and managers must have a goal in mind for every business activity. Allowing these activities to continue without review for extended periods of time can result in employees simply going through the motions to complete business processes. Companies must set goals, create operational standards and identify bottlenecks to improve the overall workflow. Removing these bottlenecks in the design of a business process can also eliminate surprises later on when implementing the process.
Modeling is a type of “what-if” analysis. Owners and managers must think of ways to improve working conditions and improve productivity levels or employees and machines. Common types of “what-if” analysis include reducing the amount of resources needed to create a product and cutting facility overhead costs. If these conditions lead to the same or better product quality, the analysis is true; if the output is worse, the analysis is false. Models can be operational or financial, depending on the type of activity being measured for business process optimization.
Executing an activity is also essential in optimizing business processes. Companies must first ensure that they have the skilled manpower needed to complete tasks and activities. For example, optimizing a business process may result in an increased need for individuals with technical backgrounds. Manufacturers may require manufacturers with specific experience in welding techniques to improve equipment manufacturing. The manufacturer may also need to develop a series of steps in the production process to improve the equipment manufacturing process, which in turn results in an improved workflow.
Monitoring is an ongoing management activity that oversees the process of optimizing business processes. Owners and managers must ensure that optimization works well in the company and continues to deliver value. Companies can use financial ratios, industry-standard benchmarks, reports comparing past historical results, or other types of data to ensure that business processes continue to add value to the company and improve the overall working conditions of the company.
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