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Billing clerks send invoices and process payments in various industries, including hotels, utilities, insurance, and telecommunications. Entry-level positions require a high school diploma and customer service experience, while more complex positions may require a degree in finance or business. Billing officers may also handle customer complaints and promote products.
A billing clerk is responsible for sending invoices to customers and processing payments. Various billing assistant jobs can be found in many different industries, and the complexity of the specific job determines the level of training required. Billing clerk positions are commonly found in hotels, utilities, insurance companies and telecommunications companies.
Many billing assistant jobs are entry-level positions that require a high school diploma and some prior customer service experience. Employees are responsible for printing invoices that detail the goods and services provided to each customer. The employee provides the customer with the invoice and processes the payment. Invoices for insurance companies and other finance companies are often complicated to prepare, and these companies often require collection officers to have experience in the financial services field or a degree related to business or finance. Successful billing employees move up to supervisor positions and can become billing managers.
Hotel and travel companies employ billing clerks to work at hotel reception desks, kiosks at airports and railway stations. These employees sell tickets and take reservations. Most companies also expect employees to provide customers with basic information about services provided, and some employers expect employees to proactively promote tours and products. Employees typically receive some basic customer service training and are instructed on how to handle customer complaints. In situations where employees are unable to resolve a billing issue or other customer complaint, they should escalate the matter to a supervisor.
Billing officers employed by insurance companies should liaise with medical facilities, auto repair shops, and other service providers to determine the cost of services provided to the insured. Employees are responsible for providing policyholders with a detailed breakdown of expenses covered by the insurance contract and expenses that the policyholder must pay out of pocket. Medical billing officers typically need to have some knowledge of medical procedures to ensure that the company and the policyholder are only billed for necessary medical procedures.
Utility companies employ billing officers to process payments for electricity, water, and gas services. Many utility companies are owned by municipalities, which means that billing officers are government employees. These clerk positions are typically entry-level and customer complaints are usually handled by a separate department.
Satellite providers, communications companies and other service providers employ billing officers who are responsible for processing payments and soliciting new customers. Many companies empower billing officers to offer discounted rates to unhappy customers in order to salvage existing contracts and offer business to potential customers in order to induce sales. Actual sales are typically handled by sales specialists, but billing clerks are often paid some sort of commission for making referrals. Billing officers also deal with complaints and inquiries related to service invoices, but not technical issues related to the services provided.
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