Offshore call centers provide cost-effective 24/7 support to customers, but can lead to frustration due to language barriers and lack of product knowledge. Brand loyalty can suffer if customer service is ineffective. Some countries providing offshore call centers include Panama, the Philippines, and India. An offshore call center is a type of outsourcing where a […]
A calling market is a market where transactions occur at specific times and the price is determined by the market, not buyers and sellers. It is less volatile than an auction market, but requires a different approach and can be difficult to navigate. The market clears when supply meets demand, and interest in buying and […]
A bargain purchase option in a lease agreement allows the lessee to purchase the asset at the end of the lease at a significantly lower price than its fair market value, making it a capital lease and obligating the lessee to include the asset on its balance sheet. The lessee is responsible for taxes, insurance, […]
The call center back office handles administrative, support, and secretarial tasks, such as maintaining records, managing debts and credits, and order execution. It may also be involved in the order fulfillment process and accounting. Disruptions to back office functions can greatly affect the call center’s operations. The back office of a call center is the […]
“Call it a day” means to stop an activity, often after a long day of work or play. It can also be used before bedtime. The phrase is informal but can be used in polite company. Similar phrases include “call it a night” and “call it quits.” It is important for non-native English speakers to […]
Free conference calling services can be a cost-effective option for non-profit organizations and businesses. Participants dial into a conference bridge and enter a prearranged passcode to join a secure conference call. While there are no charges from the teleconferencing provider, each participant will incur the cost of making a long-distance call. Free conference calling services […]
“Calling the shots” means being in charge, making decisions for oneself and others. This can apply to family, work, and healthcare situations. It may stem from assertive personalities and is often associated with authority and expertise. The origin of the idiom is uncertain. Calling the shots is an idiom that means to be in charge. […]
A call date is the earliest possible date that a bond issuer can redeem a callable bond, which is different from the maturity date. Certain conditions must be met before the issuer can exercise an early redemption, and investors should be aware of the provisions for a purchase date. The issuer may not necessarily exercise […]
“To call on the carpet” means to scold someone, originally by an authority figure to a subordinate. Its origins are uncertain, but may refer to a servant being summoned to a carpeted area or to a table where authorities sat. The phrase is primarily used in the US, while in Britain a similar rebuke was […]
An uncovered call, also known as a naked call, is a short call option position secured by a margin extended by the broker. It carries a high degree of risk, but investors can limit potential losses by retaining control of cash assets. Uncovered calls are a situation where the caller has established a reasonable margin […]
Federal calls restrict trading accounts if investors exceed limits set by Regulation T, which allows margin trading. Investors can borrow an amount equal to their deposit, but brokers can set lower limits. A federal call enforces Regulation T by freezing accounts that exceed limits, and investors must rectify the situation within three days or face […]
Call and response is a communication method where one person introduces an idea and another completes or repeats it. It’s commonly used in music, speech, and physical movements. There are two main types, classical and non-classical, with the latter having strong ties to African and African-American traditions. Call and response can be used to unify […]
Yield on demand is a calculation of the total return from investing in a bond until the call date, assuming the call price remains constant. The yield-to-call formula divides the total annual income of the callable bond by the current principal amount and market price. Yield to call and yield to maturity are projected by […]
A bull call spread involves buying a call option and selling a call option with a higher exercise price on the same asset. It limits risk and allows for profit if the stock price rises moderately. The maximum potential loss is the difference between premiums paid and received, and the break-even point is determined by […]
“Will call” is a service where customers order goods and pick them up at their convenience. It’s commonly used for event tickets and groceries. Customers can order and pay upfront, avoiding long lines and selecting preferred seats. Online ordering and printing of tickets is becoming more common. “Will call” is a term which is used […]
Venture capital and private capital companies raise funds from investors for new strategies, issuing a capital call when opportunities arise. Inverters may compromise to invest but may have flexibility if they cannot access liquidity at the time of the call. Investment firms may allow reduced compromises to avoid investors defaulting on their commitments. Companies, like […]
