Computers perform traditional functions, such as phone calls, through computer-phone integration (CTI). CTI includes VoIP, call centers, fax and email transmission, and traditional phone features. CTI works through dedicated applications that store and track call data. CTI can be controlled by the calling party or a call center. Computers these days are performing more and […]

Computers perform traditional functions like making phone calls, faxing, and email. Computer-phone integration (CTI) includes VoIP and call centers with features like caller ID and teleconferencing. CTI works through dedicated applications that store and track phone call data. CTI can be as simple as a person using a computer to route a call or as […]