Reservationist jobs are available in tourism, food and beverage, airlines, spas, and car rental companies. Job requirements and salaries vary by industry and employer. Reservationists must have excellent communication and organizational skills and may also handle deliveries and customer complaints. No college degree is required, but professional experience is expected.
Reservationist jobs are found in a variety of settings. Tourism is the sector where most reservist jobs can be found. Reservation careers are also plentiful in the food and beverage industry, including hotel and restaurant jobs. Jobs in airline reservations are available for anyone who can work as a travel attendant or ticket agent. Other companies that can take reservations include spas and salons, car rental companies, and any other business that requires someone to make an appointment.
Reservationist job descriptions vary. While similar, hotel booking jobs differ from airline booking jobs, for example, because their products are different. A hotel receptionist must know intricate details about hotel suites and services, while an airline receptionist must know flight schedules and ticketing processes.
The requirements and previous experience needed to land a reservist job can also vary. A local mom-and-pop restaurant might hire high school students or friends and family. A Manhattan bistro or lounge, however, may have stricter hiring standards. An airline can hire potential bookings and put them through a training course.
Too often, training courses for reservist jobs weed out candidates who don’t have enough potential to make up for their lack of experience. These training courses usually consist of classroom-style lectures and on-the-job training. Tests are held after the course. Those who fail are typically paid a training wage for their hours worked, but are dismissed as job seekers.
A receptionist can be the first person guests talk to when they call or enter the business. Therefore, this employee needs to have a friendly and professional demeanor. His communication skills must be excellent and he must be an organized and detail oriented person. Reservationists should use multi-line phone systems so patience is required when the phone is ringing. The ability to coordinate appointments for hundreds of people in a crowded restaurant, resort, or plane requires a level head.
A reservist does more than schedule reservations and appointments. He receives messages, coordinates deliveries and orders supplies. He must deal with and take note of guests’ complaints and suggestions. Often seen as a manager’s right-hand man, the reservist also conveys messages and duties to other employees.
Interested job seekers do not need to possess a college degree, as most reservation jobs do not have strict educational requirements. Rather, a similar professional experience can be expected from a candidate. Reserve leadership positions may require an associate’s degree or a history of business or communications courses, although this is not likely.
Reserve salaries can vary greatly depending on the industry and employer. Many airlines typically pay each ticket agent or travel clerk an hourly wage. A hotel receptionist can be paid a lowly annual salary. A restaurant hostess could potentially earn most of their income through tips. A resort or rental car company may pay its bookings a base salary plus commission.
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