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A quality control circle (QCC) is a management approach used to identify and fix performance problems within a company. The circle involves key people with similar job responsibilities who meet regularly to share observations and develop solutions. The size and structure of the group can vary, and it can operate in an advisory or decision-making capacity.
More often referred to simply as a quality circle, a quality control circle (QCC) is a management approach that involves inputs from a number of different sources within a company’s structure. The purpose of a QA circle is to identify the presence of a specific performance problem within the company, determine the origins of the problem, and then develop a process that helps correct or fix the problem without triggering further problems elsewhere. inside the operating structure. First identified as a specific management technique in Japan, the process is now used in numerous companies around the world, ranging from small local businesses to multinational corporations.
Forming a quality control circle involves identifying key people with similar or related job responsibilities within the operation. Ideally, this group will be able to observe the level of efficiency that occurs within their specific areas of expertise and identify potential issues that could negatively impact that efficiency and lead to the production of inferior products. In order to share their observations and obtain assistance in overcoming these potential obstacles, the circle will normally meet on a regular basis, with the understanding that more frequent meetings may take place as and when needed.
Within the framework of a quality control circle, a group facilitator is normally identified by the group, along with someone who is responsible for taking official meeting notes and making these documents readily available to all parties involved in the process. Typically, a QCC will include some sort of accountability measures, making it easier to assign specific tasks associated with solving a particular problem and track the progress of those tasks. Some circles will be highly structured and somewhat formal, while others will operate with a more informal approach, while maintaining sufficient organization to effectively identify and resolve quality issues.
There is no single right way to form a QA circle. The size and general nature of the business involved will often affect the organizational structure of the group. In addition, the circle can perform a strictly advisory function, providing suggestions that owners and senior management take into consideration. Other times, the quality control circle may be given broad powers to develop and implement processes that address a quality problem. When this is the case, the circle typically reports findings and intended actions to business owners on the front end and provides status reports on the back end as the issue gets closer to resolution.
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