A PBX is a computerized device that connects businesses with the outside world, acting as a switchboard and offering features such as personalized greetings and conference calling. Virtual PBX is a third-party telephone hosting service that uses the internet as a switchboard, eliminating the need for physical equipment on the company’s premises.
Computers can help us do all sorts of things these days, including making phone calls. This is especially true for businesses. A computerized device that helps connect a business with the outside world is called a PBX or Private Branch eXchange.
A PBX does more than just connect the person making the call with the person making the call. It is, first of all for a company, a switchboard. Using a PBX, you can answer all calls with a personalized company greeting, provide an audio scroll of your employee directory, provide a direct connection to a specific person or department, play music while the system is on hold, and even take the voice mail for employees who are not in the building at the time of the call.
Most companies offer this kind of service and most business managers never think about it. The PBX is a telephone system with varying degrees of computer usage. More sophisticated systems offer conference calling that includes third-party access.
In the realm of the internet, we now have Virtual PBX, which needs no physical presence on both ends of the phone call to connect the two parties. All PBX features are handled by a third party entity, the Virtual PBX provider. Neither the business nor the external caller really notices anything different about the service. The difference, however, is all too clear when we look at who is providing the service.
Virtual PBX uses Voice over Internet protocols to route calls over the Internet. This is a significant change from the way telephone calls are usually made, via direct lines, but it is one of only two essential differences between PBXs and Virtual PBXs. The other difference is who provides the services, including software updates and the like. In the traditional PBX setup, a business would purchase a telephone service system, connect the telephone handsets to the main switchboard via telephone wires, and take care of the business of receiving and receiving calls in the traditional way.
The virtual PBX keeps the wires, unless it’s wireless Internet, but does away with the telephones and switchboard, at least on the company premises. Rather, the PBX is the Internet and specifically the company that provides the Virtual PBX. It is this Virtual PBX company that is responsible for providing the telephone service, keeping access available at all times, keeping up with the latest software technologies and internet best practices and so on. In essence, Virtual PBX is a third-party telephone hosting service that uses the Internet as a switchboard.
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